Frequently asked questions

QUESTION: How do we get to Reindeer Lake Resort from Rovaniemi?
ANSWER: Reindeer Lake Resort is a self-catering destination. We are located just over 80 km from Rovaniemi Airport. Unfortunately, we are not able to pick up guests from the airport. We recommend renting a car in Rovaniemi or taking a taxi (the fare is approximately €190–240 – always ask the driver for the fare in advance). You can also request an online quote from the local taxi operator Pello Taxi.

QUESTION: Do you offer transfer services?
ANSWER: We do not offer transport services. Guests should rent a car to reach the reindeer farm. Taxi is also possible, but taxis are relatively expensive in Finland. We recommend checking online for a quote from the local operator Pello Taxi.

QUESTION: What is the road like between Rovaniemi and the reindeer farm? Is it safe in winter?
ANSWER: The reindeer farm is located between Rovaniemi and Pello, along road 83, which offers beautiful scenery. The road is generally well maintained and accessible even in winter. However, always adjust your speed according to the road conditions.

QUESTION: Are there reindeer at your location?
ANSWER: Yes, Reindeer Lake Resort is a reindeer farm. The closest reindeer enclosures are just a few dozen metres from the accommodation.

QUESTION: Can we visit just to see the reindeer or take a sleigh ride? When can we visit?
ANSWER: The life at the reindeer farm follows the rhythm of the seasons. Please call or email us in advance to check availability for visits or sleigh rides and to confirm date and time. In winter, you can also book visits and sleigh rides via our Bokun webshop. We recommend contacting us at least a day in advance. For larger groups or tour operators, please contact us as early as possible.

QUESTION: Can we see the Northern Lights at your location?
ANSWER: Reindeer Lake Resort is a great place for seeing the Northern Lights, as we are far from city lights and north of the Arctic Circle. If you stay with us, you don’t need to book a separate tour. You can simply go outside near the farm or by Lake Puolamajärvi and view them, weather and solar activity permitting. However, like all destinations in Lapland, we cannot guarantee visibility of the Northern Lights.

QUESTION: Is breakfast included in the price? Can we book half board or dinner?
ANSWER: Reindeer Lake Resort is self-catering. Guests prepare their own meals in the kitchens provided in each unit. Therefore, breakfast is not included, nor served. Half board or dinner service is not available except for larger groups upon advance request.

QUESTION: What kind of clothing should we bring in winter, especially for aurora watching?
ANSWER: Reindeer Lake Resort is north of the Arctic Circle in Finnish Lapland. Snow covers the ground for over six months. Winter temperatures usually range from –5°C to –30°C, especially at night. Warm clothing is essential: insulated boots, thermal pants and jackets, hats, gloves, etc.

QUESTION: Where is the nearest husky farm?
ANSWER: The nearest husky farm is Soulmate Huskies, located at Ritavaara Outdoor Centre, about 20 km from our farm.

QUESTION: Can we rent winter clothing from you?
ANSWER: Unfortunately, we do not provide clothing rentals. Winter clothing can be rented in Rovaniemi.

QUESTION: Do the Navettala rooms have private toilets?
ANSWER: No. The building has two shared toilets: one upstairs and one downstairs.

QUESTION: Do I need to pay for firewood for the fireplace?
ANSWER: No. Firewood is included in the accommodation price.

QUESTION: Do you rent skis?
ANSWER: Unfortunately, we don’t rent skis. However, the Ritavalkea Ski Centre, 20 km away, offers ski rental and has great tracks and slopes. We do have 5 pairs of snowshoes for rent (half-day rental €15 / pair).

QUESTION: Are there restaurants or shops nearby?
ANSWER: The nearest restaurants are in Pello, about 30 km away. There are several lunch options, but dinner availability is limited and places are often booked, especially during the Christmas season. MORE about Restaurants in Pello. If arriving by car from Rovaniemi, we recommend shopping there. The nearest shops are also in Pello.

QUESTION: Should I book activities in advance?
ANSWER: We recommend booking 1–2 days in advance to ensure availability.

QUESTION: Can I pay by credit card?
ANSWER: Yes. We accept all major credit cards used in Europe.

QUESTION: Can I pay in cash?
ANSWER: Yes, we accept euros.

QUESTION: Does the Vanha Pirtti cottage have a shower?
ANSWER: The Vanha Pirtti cottage has a toilet and basic amenities, but no shower or sauna. Those are located in the adjacent Navettala building.

QUESTION: Are the kitchens equipped for cooking?
ANSWER: Yes. Our kitchens are well equipped.

QUESTION: What is your address and contact information?
ANSWER: Our coordinates are:

Reindeer Lake Resort
Puolamajärventie 18A
FI-95790 Lampsijärvi (Pello)
Tel. +358 400 923034
info@puolukkamaanpirtit.fi